Laboratory Informatics Agilent CrossLab

Laboratory Informatics Support Center


Through this Support Center, our customers are able to open support requests, track the status and progress of those requests, search the various resources available, and catch up on news & notes regarding Agilent’s Suite of Informatics Products. If you have been directed to this site after attempting to access one of our older support sites, please take a moment to bookmark this page.

Full Support Center access is provided exclusively to customers who have purchased active Lab Informatics Software Maintenance Agreements (SMA). The products supported via this portal are the Client/Server and Enterprise configurations of Software applications such as:

  • OpenLab CDS (System Level)
  • OpenLab Enterprise Content Management System (ECM)
  • OpenLab Business Process Manager (BPM)
  • OpenLab Electronic Laboratory Notebook (ELN)
  • OpenLab Intelligent Reporter (OLIR)

The following legacy products are out of support. If you are still using one of the following software products please upgrade or migrate to a current product.

  • OpenLab Instrument Control Module (ICM)
  • EZChrom Elite Client Server
  • ChemStation (A & B Revisions)
  • ChemStore

How do I register or login to the Support Center?

Use the Menu Links on this page to access the registration and login pages for the Laboratory Informatics Support Center. Registration requires a valid email address. Please note that registration and login information for this site is not the same as used for the main website.

If you experience difficulties registering for the Support Center please contact us.